Terms & Conditions
Please read these terms carefully before booking your mammoth-sized parking space.
Booking Conditions
1.1 Mammoth Parking will endeavor to ensure that your confirmation voucher is emailed to the email address you provide on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park. It is the customer's responsibility to ensure you have directions to your car park or your full arrival instructions for meet and greet. Please ensure you have your booking confirmation voucher and/or booking reference with you when you travel. This will identify you as a Mammoth Parking Ltd customer and enable the service provider to verify your booking.
1.2 Mammoth Parking Ltd is an agent for the advertised/featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the individual car park.
1.3 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet) so please check your vehicle carefully before leaving.
1.4 Mammoth Parking acts as a payment collection agent on behalf of the Service Provider. When you make a booking, your payment is held by us on behalf of the Service Provider, and taking your payment fulfils your payment obligation to them.
Complaints Procedure
2A — Complaints About the Booking Process
Issues regarding the website, payments, confirmation emails, or booking amendments should be directed to Mammoth Parking.
2A.1 Please put any outstanding booking-related issues in writing, including as much detail as possible, and contact us at info@mammothparking.co.uk.
2A.2 You should expect to receive a reply within 10 working days upon receipt of your complaint.
2A.3 You will be informed of any delay and the reason for it, should one arise.
2B — Complaints About the Parking Service
Issues regarding vehicle damage, lost property, staff behaviour, or shuttle delays must be directed to the Service Provider. As a booking agent, Mammoth Parking has no authority to resolve operational disputes on your behalf.
2B.1 All Parking is subject to the terms and conditions of the individual car park. All claims regarding damage or loss caused by the operator must be claimed from the operator's insurance and reported to the operator at the time of collection.
2B.2 Mammoth Parking Ltd. are not responsible in any way once the vehicle has been handed over to or returned by the operator, or whilst in the care of the operator or Service Provider.
2B.3 Neither Mammoth Parking nor the Service Provider offers any warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles. Owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs.
2B.4 Any damage found on the vehicle at the time of return will not be considered unless it is brought to the attention of the operator before leaving the airport.
2B.5 Your vehicle must be in roadworthy condition (e.g. valid Tax, MOT and Insurance). If your vehicle is not roadworthy, you will be refused the service and NO refund will be eligible.
2B.6 The car parks accept no liability for mechanical, structural or electrical failure of any part of your vehicle, including windscreens, alarms, glass, flat batteries, tyres and wheels.
2B.7 You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.
2B.8 All complaints regarding the provision of service must be submitted to the Service Provider within 24 hours of return to the UK.
Cancellation Policy
3.1 All cancellations must be made directly through Mammoth Parking LTD in order to be valid. (Not with the car park).
3.2 For any query please visit our support page. (Office hours: Monday - Friday 09.00 to 17.00) quoting your booking reference number.
3.3 Cancellation requests can only be actioned within office hours and are subject to our notice periods.
3.4 No refunds are available for unused part stays.
3.5 Bookings Fees, SMS charges and Cancellation cover are non-refundable.
3.6 Non-Flexible rate bookings cannot be cancelled.
3.7 Customers who wish to cancel their booking and give less than 24 hours notice will receive no refund.
3.8 More than 24 hours cancellation notice - all cancelled bookings are subject to a £20.00 admin charge.
Limitations of Liability
4.1 Mammoth Parking will not accept any responsibility for loss or damage to your vehicle, including but not limited to tyres, trims, wheels, alloy wheels, windscreens, or any mechanical or structural failures.
4.2 Mammoth Parking will not be liable for any mechanical, electrical, or structural issues arising with the vehicle while it is in the possession of the Service Provider.
4.3 Mammoth Parking cannot be held responsible for any existing rust, corrosion, or paint deterioration that may become visible during or after the vehicle's stay.
4.4 If your vehicle is stopped or detained by the police due to customer negligence, Mammoth Parking will not accept liability for any resulting fines or costs.
4.5 All damage claims must be reported before leaving the airport, while the vehicle remains under the care of the Service Provider. Once the vehicle has been collected and the customer has left the airport premises, no claims will be accepted.
4.6 The Service Provider reserves the right to arrange repairs at an approved facility of their choice.
4.7 Should any of these terms be deemed unlawful or invalid, the remaining clauses will continue to apply in full.
4.8 These terms are governed by English law and subject to the exclusive jurisdiction of English courts.
4.9 Your vehicle must be fully taxed and comply with the Road Traffic Act.
4.10 Mammoth Parking and the Service Provider accept no responsibility for faulty keys, alarm fobs, or any personal keys left on the keyring.
Amendments
5.1 More than 24 hours travel date change notice - £10.00 admin charges plus extra day(s) charges.
5.2 Amendments of depart date to any new future depart date is not guaranteed, subject to availability.
Corporate Information
6.1 This website is operated by Mammoth Parking Ltd, a registered company in England and Wales under Company Registration Number 17244088.
6.2 Registered Office Address: High Street, Harlow, Essex, CM17 0DN, United Kingdom.
6.3 Information Commissioner's Office (ICO): Registered under Data Protection Register number ZC159632.
6.4 For any legal or administrative inquiries, please contact our corporate relations team at info@mammothparking.co.uk.
Force Majeure
7.1 Mammoth Parking accepts no liability and will not pay any compensation where the performance of our obligations is prevented or affected by events out of our reasonable control (Force Majeure). This includes, but is not limited to, war, riots, industrial disputes, natural disasters, flight cancellations by airlines, and airport closures. In such events, standard cancellation terms apply.
7.2 Where a Force Majeure event prevents your use of a parking booking, you should contact us as soon as reasonably possible. We will endeavour to liaise with the Service Provider on your behalf, however any refund or goodwill gesture remains entirely at the discretion of the Service Provider.
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